FAQ

Frequently Asked Questions

Find answers to common questions about Epic Care by Air experiences, bookings, support and costs.

What services does Epic Care by Air offer?

We provide personalised community access, lifestyle support and companionship. Experiences may include coffee outings, beach walks, fitness, lunch, shopping, appointments, museums, galleries and other activities based on your interests and NDIS goals.

How long are the experiences?

We offer four-hour morning or afternoon experiences and eight-hour full-day experiences.

Can I choose my activities?

Yes. Every experience is planned with you and personalised around your choices, abilities, interests and support goals.

Who can use Epic Care by Air?

Our services are available to NDIS participants and people seeking personalised disability support. Families, support coordinators and allied health professionals are also welcome to contact us.

Which areas do you service?

Epic Care by Air supports participants across Melbourne’s Bayside and surrounding suburbs, including Brighton, Hampton, Sandringham, Black Rock and Beaumaris. Contact us to confirm availability in your area.

Can I use my NDIS funding?

Depending on how your NDIS plan is managed and the supports included in your plan, you may be able to use your funding. Please contact us to discuss your circumstances before booking.

Are transport and activity costs included?

Transport, meals, admission tickets and other activity expenses may be charged separately. All expected costs will be discussed with you before your experience.

Can a family member or support coordinator make an enquiry?

Yes. Participants, family members, nominees, support coordinators and allied health professionals are welcome to contact us.

Do you offer a meet and greet?

Yes. A meet and greet can be arranged before your first booking. This allows us to discuss your goals, interests, support needs and preferred activities.

What should I bring?

Bring anything you may need during the experience, such as medication, mobility or communication aids, a water bottle, suitable clothing and your preferred payment method for personal expenses.

How do I make a booking?

Email tutu@epiccarebyair.com with your preferred date, location, experience length and support requirements. We will contact you to discuss availability and the next steps.